Frequently asked questions

Everything you might want to know about AxisOne — from designing protocols and the lab marketplace to expert review, publications, compliance, and pricing.

Getting started

What AxisOne is, who it's for, and how to get going.

Protocol generation

How protocols are designed, grounded, edited, and exported.

Lab marketplace & matching

How projects get matched to labs and how sourcing works.

For labs (partners)

Joining the network, getting vetted, and getting paid.

Expert review

Named peer reviewers, bundled vs per-minute billing, and tiers.

Publications

Manuscript Builder, peer-review simulation, and submission tools.

AxisOne Simulate

The execution-readiness dry-run and what its scores mean.

Compliance & regulatory

Regulatory readiness, validation reports, and compliance tools.

Pricing & billing

Tiers, usage caps, add-ons, team seats, and grandfathering.

Payments & security

How payments are processed and how your data is handled.

Account & support

Managing your account and getting help.

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Frequently asked questions

Getting started

What is AxisOne?

Who is AxisOne for?

Do I need an account, and is there a free tier?

How do I sign up?

What roles exist on the platform?

Protocol generation

How are protocols generated?

Which AI model is used?

What's included in a generated protocol?

How are citations grounded and validated?

Can I edit, version, import, or export protocols?

What is an AI critique?

Lab marketplace & matching

How does lab matching work?

What is a demand signal or capability gap?

How do quote requests / RFQs work?

What are biospecimen orders and vendor deep-links?

For labs (partners)

How do I join as a lab?

What does the onboarding wizard cover?

What does “Vetted” verification mean?

How and when do labs get paid?

What's the marketplace fee?

Expert review

What is the expert review panel?

How does billing work — bundled vs per-minute?

What are the Basic, Advanced, and KOL tiers?

Why are Advanced and KOL sessions capped at 30 minutes?

How does the take-rate work?

Publications

What is the Manuscript Builder?

What is Simulated Peer Review?

What does the reporting-checklist compliance scanner do?

What are the submission ladder and post-rejection flow?

What is the reviewer comment parser and rebuttal drafter?

What is an editor-aware cover letter?

What's in the submission-ready package, and what is Auto-Pilot?

AxisOne Simulate

What is Simulate?

How is Simulate different from protocol generation?

How are Simulate runs billed?

What do the readiness scores mean?

Compliance & regulatory

What is the Regulatory Readiness Package?

What is the Validation Report Builder?

What are compliance bundles?

What is the AI Compliance Assistant?

Pricing & billing

What are the tiers and prices?

How do AI credits and usage work?

What add-ons are available?

How do team seats and pooled billing work?

What is grandfathering for existing subscribers?

How do I upgrade, manage billing, or contact sales for Enterprise?

Payments & security

How are payments processed?

Is my research data secure and private?

Who can see my protocols and data?

Account & support

How do I manage my account and notifications?

How do I get support or contact the team?

Still have questions?